Southwest Airlines Saga Continues

After a week of widespread cancellations and disarray in operations, many Southwest Airlines passengers are still stuck at airports around the country waiting for standby seats. Or in hotels waiting for confirmation of a flight home.

If you’re following social media and watching TV, you’ve also likely seen stories of people renting cars – sometimes with strangers – to get where they need to go.

The airline says it’s doing its best to put things right. And late Wednesday, Southwest Airlines Chief Commercial Officer, Ryan Green, took to social media to offer (more) apologies; a pledge to do “everything we can” to make things up to customers, and something more useful: fresh details about some added tools and resources that might help travelers get refunds, flight reservations, and their baggage.

We’ve let our Customers and Employees down, and we pledge to do everything we can to make it right. If you still need assistance rearranging your travel, getting a refund, or tracking down your luggage, please visit

— Southwest Airlines (@SouthwestAir) December 29, 2022

Airports also are beginning to get answers and action from Southwest Airlines. Take a look at this Twitter thread from Chicago’s Midway Airport, where Southwest Airlines is the largest carrier. In addition to trying to accommodate thousands of stranded passengers, the airport has had to store and secure an incredible amount of baggage.

In the meantime, most other airlines are capping fares on many routes to accommodate those who are rebooking themselves on non-Southwest Airlines flights. But since this is still the busy holiday season, those seats are hard to come by too.

For those of you who may be stuck at an airport or know someone whose holiday plans were ruined by weather and airline meltdowns we know you’ll understand the joy this man experienced – and expressed – once he was reunited with this bag at Midway Airport.

After two canceled Southwest flights, Patrick Keane was finally reunited with his bag at Midway, and he let the entire airport know how it felt. @cbschicago

— Noel Brennan (@Noeltbrennan) December 28, 2022

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